Right to Service Act
Right to Service Act – Grama Panchayat
The Kerala State Right to Service Act, 2012, is a law implemented to ensure that the public receives government services in a timely manner. Under this Act, Local Self-Government Institutions, including Grama Panchayats, are required to provide services within the prescribed time limits.
Key Objectives of the Right to Service Act
- Ensure timely delivery of services to the public
- Avoid unnecessary delays in government offices
- Ensure an accountable system of governance
- Enhance transparency and efficiency in service delivery
- Establish a clear mechanism for complaints and appeals
Citizens’ Rights under the Right to Service Act
- The right to receive an acknowledgment receipt upon submitting an application for a service
- The right to receive the service within the prescribed time limit
- The right to receive the reason for rejection of an application in writing
- The right to file an appeal in case of delay
Appeal Mechanism
First Appeal
If the service is not received within the prescribed time or if the application is rejected, an appeal may be submitted to the concerned Appellate Authority.
Second Appeal
If no remedy is obtained through the first appeal, a second appeal may be filed before the higher authority..
Online Services
- Application for Birth/Death Certificate
- Application for Building Permit
- Tax Payment
- Application/Renewal of License
- Submission of Complaints
KSMART Portal
Online service portal of Kerala Local Self-Government Institutions. Applications for certificates, permits, and licenses can be submitted online.
Information Kerala Mission
Official portal for managing e-governance initiatives and digital services of Local Self-Government Institutions.
Local Self Government Department Kerala
The official website of the Local Self-Government Department of Kerala. Government Orders, schemes, and service-related information are available.
- Right to Service Act
